{"id":658,"date":"2017-06-27T06:45:25","date_gmt":"2017-06-27T06:45:25","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart-elementor\/demos\/?page_id=658"},"modified":"2026-09-23T20:20:49","modified_gmt":"2026-09-23T20:20:49","slug":"faqs","status":"publish","type":"page","link":"https:\/\/veloroleathers.com\/?page_id=658","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"658\" class=\"elementor elementor-658\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb43d70 e-flex e-con-boxed e-con e-parent\" data-id=\"cb43d70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-771b7cf elementor-widget elementor-widget-html\" data-id=\"771b7cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--\r\n  ===========================================================\r\n  VELORO LEATHERS FAQ PAGE | Paste into a WordPress \"Custom HTML\" block\r\n  Page setup: WordPress > Pages > Add New > title \"FAQs\" > slug \"faqs\"\r\n\r\n  Answers match your Terms and Conditions (30% deposit, 7-day claim window, 5% quantity tolerance, 14-day quote).\r\n  If you change a rule in the Terms, change the same answer here.\r\n  To add a question: copy one <details> block, edit the text, and it appears in search, filters and Google's FAQ data automatically.\r\n  Page links (shop, bulk order, contact): SETTINGS in the script at the bottom.\r\n  ===========================================================\r\n-->\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Bricolage+Grotesque:opsz,wght@12..96,500;12..96,700;12..96,800&family=Figtree:wght@400;500;600;700;800&display=swap\" rel=\"stylesheet\">\r\n<style>\r\nhtml{scroll-behavior:smooth}\r\nbody{overflow-x:clip}\r\n.bx-root{--brown:rgb(74,46,28);--brown-deep:#2a180d;--gold:rgb(201,138,62);--gold-soft:#ecc994;--gold-deep:#8a5a1f;--paper:#fbfaf7;--sand:#f3ece1;--ink:#2a180d;--muted:#6b5849;--line:rgba(74,46,28,.16);--display:'Bricolage Grotesque','Segoe UI',system-ui,sans-serif;--body:'Figtree','Segoe UI',system-ui,-apple-system,sans-serif;font-family:var(--body);font-size:17px;line-height:1.65;color:var(--ink);-webkit-font-smoothing:antialiased;text-align:left}\r\n.bx-page{width:100vw;margin-left:calc(50% - 50vw);position:relative;overflow-x:clip;background:var(--paper)}\r\n.bx-root *,.bx-root *::before,.bx-root *::after{box-sizing:border-box}\r\n.bx-root h1,.bx-root h2,.bx-root h3,.bx-root p,.bx-root ul,.bx-root ol,.bx-root li,.bx-root 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.bx-sum{background:var(--gold);color:var(--brown-deep);border-block:1px solid rgba(42,24,13,.25)}\r\n.bx-root .bx-sum .bx-wrap{display:grid;grid-template-columns:repeat(3,1fr);gap:0}\r\n.bx-root .bx-sum div{padding:22px 24px 22px 0;font-size:.98rem;line-height:1.45}\r\n.bx-root .bx-sum div+div{padding-left:28px;border-left:1px solid rgba(42,24,13,.25)}\r\n.bx-root .bx-sum b{display:block;font-family:var(--display);font-weight:800;font-size:1.15rem;letter-spacing:-.01em;margin-bottom:2px}\r\n\r\n\/* layout *\/\r\n.bx-root .bx-body{padding:clamp(48px,7vw,96px) 0}\r\n.bx-root .bx-layout{display:grid;grid-template-columns:270px 1fr;gap:clamp(32px,6vw,88px);align-items:start}\r\n.bx-root .bx-toc{position:sticky;top:100px;border:1px solid var(--line);border-radius:22px;background:var(--sand);padding:22px 8px 14px}\r\n.bx-root .bx-toc h2{font-family:var(--display);font-weight:800;font-size:1.05rem;letter-spacing:-.01em;padding:0 16px 10px;color:var(--brown-deep)}\r\n.bx-root .bx-toc ol{counter-reset:t;max-height:60vh;overflow:auto}\r\n.bx-root .bx-toc a{display:block;padding:7px 16px;font-size:.92rem;font-weight:600;color:var(--muted);border-left:3px solid transparent;transition:color .2s,border-color .2s,background .2s}\r\n.bx-root .bx-toc a:hover{color:var(--brown-deep)}\r\n.bx-root .bx-toc a.on{color:var(--brown-deep);border-left-color:var(--gold);background:rgba(201,138,62,.14)}\r\n\r\n\/* content *\/\r\n.bx-root .bx-doc{max-width:760px}\r\n.bx-root .bx-sec{padding:0 0 44px;margin:0 0 44px;border-bottom:1px solid var(--line);scroll-margin-top:96px}\r\n.bx-root .bx-sec:last-of-type{border-bottom:0;margin-bottom:0}\r\n.bx-root .bx-sec h2{font-family:var(--display);font-weight:800;font-size:clamp(1.6rem,2.8vw,2.2rem);line-height:1.1;letter-spacing:-.025em;color:var(--brown-deep);margin-bottom:16px}\r\n.bx-root .bx-sec h3{font-family:var(--display);font-weight:700;font-size:1.15rem;letter-spacing:-.01em;color:var(--brown-deep);margin:22px 0 6px}\r\n.bx-root .bx-sec p{color:#4a3a2e;margin-top:12px}\r\n.bx-root .bx-sec p:first-of-type{margin-top:0}\r\n.bx-root .bx-sec a.bx-in{color:var(--gold-deep);font-weight:700;text-decoration:underline;text-underline-offset:3px}\r\n.bx-root .bx-list{display:grid;gap:10px;margin-top:14px}\r\n.bx-root .bx-list li{position:relative;padding-left:26px;color:#4a3a2e}\r\n.bx-root .bx-list li::before{content:\"\";position:absolute;left:4px;top:.6em;width:8px;height:8px;background:var(--gold);transform:rotate(45deg)}\r\n.bx-root .bx-list b{color:var(--brown-deep)}\r\n.bx-root .bx-tw{overflow-x:auto;border:1px solid var(--line);border-radius:18px;background:#fff;margin-top:16px}\r\n.bx-root .bx-tbl{width:100%;min-width:560px;border-collapse:collapse;text-align:left}\r\n.bx-root .bx-tbl th,.bx-root .bx-tbl td{padding:14px 18px;border-bottom:1px solid var(--line);font-size:.95rem;vertical-align:top}\r\n.bx-root .bx-tbl thead th{background:var(--brown);color:#fff;font-family:var(--display);font-weight:800}\r\n.bx-root .bx-tbl tbody th{color:var(--brown-deep);font-weight:700;width:30%}\r\n.bx-root .bx-tbl td{color:var(--muted)}\r\n.bx-root .bx-tbl tr:last-child th,.bx-root .bx-tbl tr:last-child td{border-bottom:0}\r\n.bx-root .bx-callout{margin-top:18px;border-left:4px solid var(--gold);background:#fdf4e4;border-radius:0 16px 16px 0;padding:16px 20px;color:var(--brown-deep);font-weight:600}\r\n.bx-root .bx-contact{display:grid;gap:14px;margin-top:18px;background:var(--brown-deep);color:#f0e2cf;border-radius:24px;padding:clamp(24px,4vw,36px)}\r\n.bx-root .bx-contact b{color:#fff;font-family:var(--display);font-size:1.25rem;font-weight:800}\r\n.bx-root .bx-contact p{color:#e2d2bf!important;margin:0!important}\r\n.bx-root .bx-btnrow{display:flex;flex-wrap:wrap;gap:12px;margin-top:6px}\r\n\r\n\/* closing CTA *\/\r\n.bx-root .bx-cta{position:relative;overflow:hidden;background:linear-gradient(120deg,var(--brown),var(--brown-deep));color:#fff}\r\n.bx-root .bx-cta::after{content:\"\";position:absolute;width:480px;height:480px;right:-140px;top:-170px;border-radius:50%;background:radial-gradient(circle,rgba(201,138,62,.45),transparent 65%);pointer-events:none}\r\n.bx-root .bx-cta .bx-wrap{position:relative;z-index:1;display:flex;justify-content:space-between;align-items:center;gap:28px;flex-wrap:wrap;padding:clamp(44px,6vw,72px) 0}\r\n.bx-root .bx-cta h2{font-family:var(--display);font-weight:800;font-size:clamp(1.7rem,3.4vw,2.6rem);line-height:1.08;letter-spacing:-.03em;color:#fff;max-width:20ch}\r\n.bx-root .bx-cta p{margin-top:10px;color:#e2d2bf;max-width:48ch}\r\n\r\n@media (max-width:1040px){\r\n  .bx-root .bx-layout{grid-template-columns:1fr}\r\n  .bx-root .bx-toc{position:static}\r\n  .bx-root .bx-toc ol{max-height:none;display:grid;grid-template-columns:repeat(2,1fr)}\r\n}\r\n@media (max-width:760px){\r\n  .bx-root{font-size:16px}\r\n  .bx-root .bx-sum .bx-wrap{grid-template-columns:1fr}\r\n  .bx-root .bx-sum div,.bx-root .bx-sum div+div{padding:16px 0;border-left:0}\r\n  .bx-root .bx-sum div+div{border-top:1px solid rgba(42,24,13,.25)}\r\n  .bx-root .bx-toc ol{grid-template-columns:1fr}\r\n  .bx-root .bx-cta .bx-btnrow,.bx-root .bx-cta .bx-btn{width:100%}\r\n}\r\n@media (prefers-reduced-motion:reduce){\r\n  html{scroll-behavior:auto}\r\n  .bx-root .bx-seq{animation:none;opacity:1;transform:none}\r\n}\r\n\/* ---------- Contact page additions ---------- *\/\r\n.bx-root .bx-ico{width:1.25em;height:1.25em;stroke:currentColor;fill:none;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;flex:none;display:block}\r\n.bx-root svg{display:block}\r\n.bx-root .bx-hero-cta{display:flex;flex-wrap:wrap;gap:14px;margin-top:6px}\r\n.bx-root .bx-hero-cta .bx-btn{padding:16px 32px}\r\n.bx-root .bx-sec2{padding:clamp(56px,8vw,104px) 0}\r\n.bx-root 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#d9c9b5;border-radius:12px;padding:12px 14px;line-height:1.4;box-shadow:none;height:auto;margin:0}\r\n.bx-root textarea.bx-input{min-height:130px;resize:vertical}\r\n.bx-root .bx-input:focus{outline:none;border-color:var(--gold);box-shadow:0 0 0 4px rgba(201,138,62,.25)}\r\n.bx-root .bx-input.err{border-color:#b3261e;background:#fff8f7}\r\n.bx-root .bx-err{color:#b3261e;font-size:.84rem;font-weight:600}\r\n.bx-root .bx-note{font-size:.84rem;color:var(--muted)}\r\n.bx-root .bx-note a{text-decoration:underline;font-weight:700}\r\n.bx-root .bx-hp{position:absolute!important;left:-9999px;width:1px;height:1px;opacity:0}\r\n.bx-root .bx-nudge{background:#fdf4e4;border-left:4px solid var(--gold);border-radius:0 14px 14px 0;padding:14px 18px;color:var(--brown-deep);font-weight:600}\r\n.bx-root .bx-nudge a{color:var(--gold-deep);text-decoration:underline;text-underline-offset:3px;font-weight:800}\r\n.bx-root [hidden]{display:none!important}\r\n.bx-root 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.bx-path{position:relative;overflow:hidden;display:grid;gap:12px;justify-items:start;border-radius:26px;padding:30px;color:#fff;background:linear-gradient(165deg,var(--brown) 0%,var(--brown-deep) 100%);border:1px solid rgba(201,138,62,.4)}\r\n.bx-root .bx-path::after{content:\"\";position:absolute;width:260px;height:260px;right:-90px;top:-100px;border-radius:50%;background:radial-gradient(circle,rgba(201,138,62,.4),transparent 65%);pointer-events:none}\r\n.bx-root .bx-path>*{position:relative;z-index:1}\r\n.bx-root .bx-path .bx-i{width:46px;height:46px;border-radius:14px;background:rgba(236,201,148,.16);color:var(--gold-soft);display:grid;place-items:center}\r\n.bx-root .bx-path .bx-i .bx-ico{width:24px;height:24px}\r\n.bx-root .bx-path h3{font-family:var(--display);font-weight:800;font-size:1.45rem;letter-spacing:-.02em;color:#fff}\r\n.bx-root .bx-path p{color:#dccbb6;font-size:.98rem}\r\n.bx-root .bx-path.light{background:#fff;color:var(--ink);border-color:var(--line)}\r\n.bx-root .bx-path.light h3{color:var(--brown-deep)}\r\n.bx-root .bx-path.light p{color:var(--muted)}\r\n.bx-root .bx-path.light .bx-i{background:var(--sand);color:var(--gold-deep)}\r\n.bx-root .bx-path.light::after{display:none}\r\n.bx-root .bx-faq-item{border-bottom:1px solid var(--line)}\r\n.bx-root .bx-faq-item:first-child{border-top:1px solid var(--line)}\r\n.bx-root .bx-faq-item summary{list-style:none;display:flex;justify-content:space-between;align-items:center;gap:20px;padding:20px 0;font-weight:700;font-size:1.08rem;cursor:pointer;color:var(--brown-deep)}\r\n.bx-root .bx-faq-item summary::-webkit-details-marker{display:none}\r\n.bx-root .bx-faq-item summary .bx-ico{color:var(--gold-deep);transition:transform .3s}\r\n.bx-root .bx-faq-item[open] summary .bx-ico{transform:rotate(45deg)}\r\n.bx-root .bx-faq-a{padding:0 40px 22px 0;color:var(--muted)}\r\n.bx-root .bx-faq-a a{color:var(--gold-deep);font-weight:700;text-decoration:underline;text-underline-offset:3px}\r\n.bx-root .bx-narrow{max-width:820px}\r\n@media (max-width:1040px){\r\n  .bx-root .bx-cards{grid-template-columns:1fr}\r\n  .bx-root .bx-split{grid-template-columns:1fr}\r\n}\r\n@media (max-width:760px){\r\n  .bx-root .bx-grid2{grid-template-columns:1fr}\r\n  .bx-root .bx-hero-cta .bx-btn{width:100%}\r\n}\r\n\r\n\/* ---------- FAQ page additions ---------- *\/\r\n.bx-root .bx-search{position:relative;max-width:640px;margin-top:8px}\r\n.bx-root .bx-search .bx-ico{position:absolute;left:18px;top:50%;transform:translateY(-50%);color:var(--gold-deep);width:22px;height:22px;stroke-width:2}\r\n.bx-root .bx-search input{width:100%;font:inherit;font-size:1.05rem;color:var(--ink);background:#fff;border:2px solid transparent;border-radius:999px;padding:16px 22px 16px 52px;box-shadow:0 20px 40px -20px rgba(0,0,0,.6)}\r\n.bx-root .bx-search input:focus{outline:none;border-color:var(--gold)}\r\n.bx-root .bx-tabs{display:flex;flex-wrap:wrap;gap:10px;margin-bottom:34px}\r\n.bx-root .bx-tab{font:inherit;cursor:pointer;border:1.5px solid var(--line);background:#fff;color:var(--brown);border-radius:999px;padding:9px 18px;font-weight:700;font-size:.92rem;transition:background .2s,color .2s,border-color .2s}\r\n.bx-root .bx-tab:hover{border-color:var(--brown)}\r\n.bx-root .bx-tab.on{background:var(--brown);color:#fff;border-color:var(--brown)}\r\n.bx-root .bx-group{margin-bottom:44px;scroll-margin-top:90px}\r\n.bx-root .bx-group h2{font-family:var(--display);font-weight:800;font-size:clamp(1.4rem,2.6vw,1.9rem);letter-spacing:-.025em;color:var(--brown-deep);margin-bottom:8px}\r\n.bx-root .bx-group[hidden],.bx-root .bx-faq-item[hidden]{display:none!important}\r\n.bx-root .bx-none{display:none;background:#fff;border:1px solid var(--line);border-radius:22px;padding:30px;text-align:center;color:var(--muted)}\r\n.bx-root .bx-none.on{display:grid;gap:14px;justify-items:center}\r\n.bx-root .bx-none b{font-family:var(--display);font-size:1.3rem;color:var(--brown-deep)}\r\n.bx-root .bx-count{font-size:.9rem;color:var(--muted);margin:-16px 0 24px}\r\n<\/style>\r\n<div class=\"bx-root bx-page\">\r\n<svg width=\"0\" height=\"0\" style=\"position:absolute\" aria-hidden=\"true\" focusable=\"false\"><defs>\r\n<symbol id=\"c-mail\" viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"m3 7 9 6 9-6\"\/><\/symbol>\r\n<symbol id=\"c-wa\" viewBox=\"0 0 24 24\"><path d=\"M20 12a8 8 0 0 1-11.9 7L4 20l1.1-4A8 8 0 1 1 20 12z\"\/><path d=\"M9.2 8.6c0 3.2 3 6 6 6l1-1.4-2-1-.9.7c-.9-.4-1.7-1.2-2.1-2.1l.7-.9-1-2z\"\/><\/symbol>\r\n<symbol id=\"c-pin\" viewBox=\"0 0 24 24\"><path d=\"M12 21s7-6 7-11a7 7 0 0 0-14 0c0 5 7 11 7 11z\"\/><circle cx=\"12\" cy=\"10\" r=\"2.5\"\/><\/symbol>\r\n<symbol id=\"c-bag\" viewBox=\"0 0 24 24\"><path d=\"M5 9h14l1 11H4zM9 9V7a3 3 0 0 1 6 0v2\"\/><\/symbol>\r\n<symbol id=\"c-box\" viewBox=\"0 0 24 24\"><path d=\"m12 3 8 4v10l-8 4-8-4V7zM4 7l8 4 8-4M12 11v10\"\/><\/symbol>\r\n<symbol id=\"c-check\" viewBox=\"0 0 24 24\"><path d=\"m5 12.5 4.5 4.5L19 7.5\"\/><\/symbol>\r\n<symbol id=\"c-plus\" viewBox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"\/><\/symbol>\r\n<symbol id=\"c-close\" viewBox=\"0 0 24 24\"><path d=\"M6 6l12 12M18 6 6 18\"\/><\/symbol>\r\n<symbol id=\"c-search\" viewBox=\"0 0 24 24\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"m20 20-4-4\"\/><\/symbol><\/defs><\/svg>\r\n\r\n<section class=\"bx-hero\" aria-labelledby=\"bx-h1\">\r\n  <div class=\"bx-wrap\">\r\n    <p class=\"bx-crumb bx-seq\" style=\"--i:0\"><a href=\"\/\">Home<\/a> \/ FAQs<\/p>\r\n    <h1 class=\"bx-h1 bx-seq\" id=\"bx-h1\" style=\"--i:1\">Answers before you even ask<\/h1>\r\n    <p class=\"bx-hero-sub bx-seq\" style=\"--i:2\">Minimums, samples, payment, shipping and what happens if something goes wrong. Search below or pick a topic.<\/p>\r\n    <div class=\"bx-search bx-seq\" style=\"--i:3\">\r\n      <svg class=\"bx-ico\"><use href=\"#c-search\"\/><\/svg>\r\n      <input id=\"bx-q\" type=\"search\" placeholder=\"Search, for example samples, deposit or customs\" aria-label=\"Search the FAQs\" autocomplete=\"off\">\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<section class=\"bx-sec2\" aria-label=\"Frequently asked questions\">\r\n  <div class=\"bx-wrap bx-narrow\">\r\n    <div class=\"bx-tabs\" id=\"bx-tabs\" role=\"group\" aria-label=\"Filter by topic\"><button class=\"bx-tab on\" type=\"button\" data-t=\"all\" aria-pressed=\"true\">All<\/button><button class=\"bx-tab\" type=\"button\" data-t=\"order\" aria-pressed=\"false\">Ordering and quotes<\/button><button class=\"bx-tab\" type=\"button\" data-t=\"design\" aria-pressed=\"false\">Samples and design<\/button><button class=\"bx-tab\" type=\"button\" data-t=\"pay\" aria-pressed=\"false\">Payment<\/button><button class=\"bx-tab\" type=\"button\" data-t=\"ship\" aria-pressed=\"false\">Production and shipping<\/button><button class=\"bx-tab\" type=\"button\" data-t=\"issue\" aria-pressed=\"false\">Problems and returns<\/button><button class=\"bx-tab\" type=\"button\" data-t=\"more\" aria-pressed=\"false\">Contact and privacy<\/button><\/div>\r\n    <p class=\"bx-count\" id=\"bx-count\" aria-live=\"polite\"><\/p>\r\n    <div id=\"bx-list\">\r\n      <section class=\"bx-group\" data-g=\"order\" id=\"order\" aria-labelledby=\"h-order\"><h2 id=\"h-order\">Ordering and quotes<\/h2>\r\n        <details class=\"bx-faq-item\" open><summary>What is your minimum order quantity?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Minimums depend on the product and apply per design: leather goods from 25 pieces, team sportswear from 30, apparel and caps and accessories from 50, and packaging and promotional merchandise from 100. Our <a href=\"#\" data-bulk>custom bulk order page<\/a> shows the minimum for your category.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>How do I get a quote?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Send your request through the <a href=\"#\" data-bulk>custom bulk order page<\/a> or the <a href=\"#\" data-contact>contact page<\/a>, with your artwork or idea. You receive a free mockup and a clear quote within 24 hours.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>Is the mockup really free?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Yes. Mockups and quotes are free and come with no obligation to order.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>How long is a quote valid?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">A quote is valid for 14 days unless it says otherwise. If materials or your specifications change before you pay, we may update it before production starts.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>Which countries do you ship to?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">We ship to the USA, Canada, the UK and all EU countries. If you are in another country, message us and we will tell you what is possible.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>Can I mix sizes and colors in one order?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Yes. Tell us your mix of sizes and colors in the request form and we will confirm it in your quote. The minimum applies per design, and sizes of the same design count together.<\/div><\/details>\r\n      <\/section>\r\n      <section class=\"bx-group\" data-g=\"design\" id=\"design\" aria-labelledby=\"h-design\"><h2 id=\"h-design\">Samples and design<\/h2>\r\n        <details class=\"bx-faq-item\"><summary>Can I get a sample before the full order?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Yes, and we recommend it for every new design. Samples are usually ready in 5 to 7 days after you approve the mockup and pay for the sample. The sample price is shown in your quote.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>Which file formats can I upload?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">You can upload PNG, JPG, PDF, AI, EPS, PSD, SVG or ZIP files. A rough sketch or photo is fine too, and our team will prepare production-ready artwork.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>I do not have a design. Can you create one?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Yes. Choose \"Please help me design it\" in the form and describe your idea. We send a mockup for your approval before anything is produced.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>Will the colors match what I see on my screen?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Small shade differences between screens, samples and bulk batches are normal. If an exact color matters, send a Pantone reference and check it on a physical sample.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>Do you offer private label and custom packaging?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Yes. We can add your own label and make custom boxes, mailers, bags and labels. Mention it in your request and we will include it in your quote.<\/div><\/details>\r\n      <\/section>\r\n      <section class=\"bx-group\" data-g=\"pay\" id=\"pay\" aria-labelledby=\"h-pay\"><h2 id=\"h-pay\">Payment<\/h2>\r\n        <details class=\"bx-faq-item\"><summary>How do I pay, and is it secure?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">After you approve the quote we send a secure invoice. We accept bank transfer, card and PayPal. Prices are in US dollars unless your quote says otherwise.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>How much deposit do you need?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">A 30% deposit starts production, after your artwork and any sample are approved. The remaining 70% is due before your order ships.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>Who pays customs duties and import taxes?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Your quote shows both options: delivered duty paid, where we handle everything, or ex-works, where duties and taxes are billed on arrival. We explain the difference and help you choose.<\/div><\/details>\r\n      <\/section>\r\n      <section class=\"bx-group\" data-g=\"ship\" id=\"ship\" aria-labelledby=\"h-ship\"><h2 id=\"h-ship\">Production and shipping<\/h2>\r\n        <details class=\"bx-faq-item\"><summary>How long does production take?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Bulk production is typically 2 to 4 weeks depending on quantity and product. The clock starts when we have your deposit and your approved artwork and sample.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>How long does delivery take?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Express delivery usually takes 4 to 7 business days to the USA, 5 to 8 to Canada and 4 to 7 to Europe. Customs checks and carrier delays can add time.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>Which carriers do you use, and can I track my order?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">We ship with DHL, FedEx and UPS. You receive tracking details as soon as your order leaves our factory.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>Will I receive exactly the quantity I ordered?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">In custom manufacturing the delivered quantity can differ by up to 5% either way. We invoice the exact number of pieces delivered.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>Can you deliver to an Amazon FBA warehouse?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Yes, for the United States. We can ship to your home, store or FBA warehouse and prepare the commercial invoices and HS codes for you.<\/div><\/details>\r\n      <\/section>\r\n      <section class=\"bx-group\" data-g=\"issue\" id=\"issue\" aria-labelledby=\"h-issue\"><h2 id=\"h-issue\">Problems and returns<\/h2>\r\n        <details class=\"bx-faq-item\"><summary>What if my order has a production fault?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">We reprint or replace the affected items at no cost to you. Contact us within 7 days of delivery with clear photos or a short video, your order reference and the number of affected pieces.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>Is natural leather variation a defect?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">No. Natural leather has grain, marks and tone differences from piece to piece. These are features of the material, not faults.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>Can I return custom products?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Because every order is made specially for you, custom products cannot be returned for a change of mind. Production faults are covered as described above.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>Can I change or cancel my order?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Before production starts you can change or cancel, and we refund your deposit minus costs already incurred, such as samples and materials. After production starts we cannot cancel or refund, because the goods are made to your design.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>What if my parcel is lost or damaged in transit?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Tell us and the carrier straight away and we will help with the claim. Risk passes to you when the carrier collects the goods, so please inspect parcels on arrival.<\/div><\/details>\r\n      <\/section>\r\n      <section class=\"bx-group\" data-g=\"more\" id=\"more\" aria-labelledby=\"h-more\"><h2 id=\"h-more\">Contact and privacy<\/h2>\r\n        <details class=\"bx-faq-item\"><summary>How can I contact you?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Message us on <a href=\"#\" data-wa target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> for the fastest reply, or use the <a href=\"#\" data-contact>contact page<\/a>. We answer every message within one business day.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>What do you do with my personal data?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">We use your details only to answer your request and deliver your order, and we never sell them. Read the full details in our <a href=\"\/privacy-policy\/\">Privacy Policy<\/a>.<\/div><\/details>\r\n        <details class=\"bx-faq-item\"><summary>Where can I read your full terms?<svg class=\"bx-ico\"><use href=\"#c-plus\"\/><\/svg><\/summary><div class=\"bx-faq-a\">Payment, production, shipping and claims are explained in our <a href=\"\/terms-and-conditions\/\">Terms and Conditions<\/a>.<\/div><\/details>\r\n      <\/section>\r\n    <\/div>\r\n    <div class=\"bx-none\" id=\"bx-none\" role=\"status\">\r\n      <b>No answers match your search<\/b>\r\n      <span>Try another word, or ask us directly. We reply within one business day.<\/span>\r\n      <a class=\"bx-btn bx-gold\" href=\"#\" data-contact>Ask our team<\/a>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<section class=\"bx-cta\" aria-labelledby=\"bx-cta-h\">\r\n  <div class=\"bx-wrap\">\r\n    <div>\r\n      <h2 id=\"bx-cta-h\">Still have a question?<\/h2>\r\n      <p>Message us on WhatsApp for the fastest reply, or send your artwork for a free mockup and quote.<\/p>\r\n    <\/div>\r\n    <div class=\"bx-btnrow\">\r\n      <a class=\"bx-btn bx-wa\" href=\"#\" data-wa target=\"_blank\" rel=\"noopener\"><svg class=\"bx-ico\"><use href=\"#c-wa\"\/><\/svg>Chat on WhatsApp<\/a>\r\n      <a class=\"bx-btn bx-gold\" href=\"#\" data-bulk>Start a bulk order<\/a>\r\n      <a class=\"bx-btn bx-ghost\" href=\"#\" data-shop>Shop now<\/a>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<\/div>\r\n\r\n<script>\r\n(function () {\r\n  'use strict';\r\n  \/* SETTINGS: change page links here if your slugs are different *\/\r\n  var CONFIG = { brand: 'Veloro Leathers', whatsapp: '17037919298', shopUrl: '\/shop\/', bulkUrl: '\/custom-bulk-order\/', contactUrl: '\/contact-us\/' };\r\n  var $ = function (s, c) { return (c || document).querySelector(s); };\r\n  var $$ = function (s, c) { return Array.prototype.slice.call((c || document).querySelectorAll(s)); };\r\n\r\n  $$('[data-wa]').forEach(function (a) {\r\n    a.href = 'https:\/\/wa.me\/' + CONFIG.whatsapp + '?text=' + encodeURIComponent('Hello ' + CONFIG.brand + ', I have a question.');\r\n  });\r\n  $$('[data-shop]').forEach(function (a) { a.href = CONFIG.shopUrl; });\r\n  $$('[data-bulk]').forEach(function (a) { a.href = CONFIG.bulkUrl; });\r\n  $$('[data-contact]').forEach(function (a) { a.href = CONFIG.contactUrl; });\r\n\r\n  var items = $$('.bx-faq-item'), groups = $$('.bx-group'), tabs = $$('.bx-tab'),\r\n      q = $('#bx-q'), none = $('#bx-none'), count = $('#bx-count'), tab = 'all';\r\n\r\n  function apply() {\r\n    var term = q.value.trim().toLowerCase(), shown = 0;\r\n    groups.forEach(function (g) {\r\n      var inTab = tab === 'all' || g.getAttribute('data-g') === tab, vis = 0;\r\n      $$('.bx-faq-item', g).forEach(function (d) {\r\n        var ok = inTab && (!term || d.textContent.toLowerCase().indexOf(term) > -1);\r\n        d.hidden = !ok;\r\n        if (ok) { vis++; if (term) d.open = true; }\r\n      });\r\n      g.hidden = vis === 0;\r\n      shown += vis;\r\n    });\r\n    none.classList.toggle('on', shown === 0);\r\n    count.textContent = term ? shown + (shown === 1 ? 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