Terms and conditions for every order

About these terms

These Terms and Conditions apply to every quote, sample and order between Veloro Leathers ("we", "us"), 6300 Riverside Plaza Ln. NW, Ste 100, Albuquerque, NM 87120, USA, and the business or person ordering from us ("you"). They also cover use of veloroleathers.com.

By sending a quote request, paying an invoice or approving a mockup, you accept these terms. If we sign a separate written agreement with you, that agreement wins wherever it differs. Our handling of personal data is described in our Privacy Policy.

Quotes, mockups and pricing

• Mockups and quotes are free. A quote is valid for 14 days unless it says otherwise.
• Prices are in US dollars unless stated. They depend on product, quantity, materials, decoration and delivery terms shown in your quote.
• Your quote lists each cost. Anything not listed, such as import duties or taxes on ex-works orders, is your responsibility.
• Prices on the website and any online estimate are guides only. Only a written quote from us is a binding offer.
• If materials, exchange rates or your specifications change before you pay, we may update the quote before production starts.

Samples

We recommend a physical sample for every new design. The sample price is shown in your quote. Samples are usually ready in 5 to 7 days after you approve the mockup and pay for the sample, plus shipping time.

A sample shows the design, material and quality of the final product. Small differences can occur in bulk production, as explained in the section on quantities, colors and materials. Approving a sample means you accept its design, color, size and finish for the full order.

Orders and payment

We accept bank transfer, card and PayPal. Bank fees and currency conversion costs on your side are your responsibility. Payment providers may add their own fees, which we will show before you pay. Late payment can delay production and shipping, and we may hold your order until payment clears.

Ownership of the goods passes to you only when we have received full payment.

Artwork and approvals

• You are responsible for the accuracy of your artwork, text, spelling, sizes and color choices once you approve a mockup or sample.
• We prepare production files and mockups for your approval. After written approval, we cannot be held responsible for errors that were visible in the approved version.
• Low-resolution or unclear files may print or embroider poorly. We will tell you if we see a problem and may suggest a fix.
• Colors on screens differ from printed, dyed or embroidered results. Ask for Pantone references or a physical sample when exact color matters.

Production and lead times

Production time starts when we have your deposit and your approved artwork and sample. All times are estimates. We will tell you promptly if we expect a delay, and we work to keep you informed until your order ships.

Quantities, colors and materials

Custom manufacturing is not perfectly exact. Please accept these normal variations:

• Quantity: we may deliver up to 5% more or fewer pieces than ordered, and invoice the exact number delivered.
• Color: small shade differences between the sample, different batches and your screen are normal.
• Leather: natural leather has grain, scars, texture and tone differences from piece to piece. These are features of the material, not defects.
• Size and placement: measurements and print or embroidery positions may vary by a small margin, as is usual in the industry.

Shipping, delivery and customs

• We ship with carriers such as DHL, FedEx and UPS. Tracking details are sent to you once your order leaves our factory.
• Delivery terms: your quote states whether the price is delivered duty paid (we handle duties and import taxes) or ex-works (you pay duties and taxes on arrival).
• You must give a complete and correct delivery address and a contact who can receive the parcel. Extra costs from wrong addresses or refused deliveries are yours.
• Risk of loss or damage passes to you when the carrier collects the goods from us. If a parcel is lost or damaged in transit, tell us and the carrier straight away and we will help with the claim.
• Delivery dates are estimates. Customs checks and carrier delays are outside our control.

Defects, reprints and claims

If your order has a production fault, we will reprint or replace the affected items at no cost to you.

How to make a claim

• Inspect your order when it arrives and contact us within 7 days of delivery.
• Send clear photos or a short video of the problem, the order reference and the number of affected pieces.
• We may ask you to keep the items or return a few for inspection. We cover reasonable return shipping if the claim is valid.
• Once we confirm the fault, we reprint or replace the affected items and ship them to you.

What is not a production fault

• Errors in artwork, text, sizes or colors that you approved.
• Variations covered in the section on quantities, colors and materials.
• Damage from normal wear, misuse, washing against care instructions or storage.
• Damage by the carrier after collection. See the shipping section.

Because every order is made specially for you, custom products cannot be returned for a change of mind.

Changes and cancellations

• Before production starts: you may change or cancel. We will refund your deposit minus costs we have already incurred, such as samples, design work and materials already bought.
• After production starts: we cannot cancel or refund, because the goods are made to your design. We will try to accommodate small changes if the work has not reached that stage, and may charge extra for them.
• We may cancel an order if payment is not received, if we cannot make the item to the quality you expect, or if the order breaks the law or the rules on intellectual property. We will then refund what you paid for work not yet done.

Intellectual property and confidentiality

• You keep all rights in your artwork, logos and designs. You give us permission to use them only to make your mockups, samples and orders.
• You confirm that you own or have permission to use everything you send us, and that it does not infringe anyone's rights. You agree to cover claims arising from artwork you supply.
• We may refuse artwork that appears to copy protected brands, characters or trademarks.
• We keep your designs, files and order details confidential and do not share them except with staff and suppliers who need them for your order. We do not publish your products in our portfolio or marketing without your permission.
• The design, text, images and code of veloroleathers.com belong to us. Please do not copy them without written permission.

Warranties and limits on liability

We make products with reasonable skill and care and to the specification you approve. Apart from what these terms say, we give no other promises about fitness for a particular purpose, to the extent the law allows.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profit, lost sales or missed events. Our total liability for any claim connected to an order is limited to the amount you paid us for that order. Nothing here limits liability that cannot be limited by law, such as for fraud, or your mandatory consumer rights.

Neither side is responsible for delays or failure caused by events outside its reasonable control, such as natural disasters, war, strikes, pandemics, government action, power failures or carrier disruption. We will tell you as soon as we can and work to resume the order.

Governing law and disputes

These terms and any dispute connected to them are governed by the laws of the State of New Mexico, USA. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If a problem comes up, please contact us first. We will try in good faith to resolve it within 30 days. If we cannot, the state and federal courts serving Bernalillo County, New Mexico have exclusive jurisdiction, and both sides agree to that.

If you are a consumer in a country whose laws give you rights that cannot be waived, those rights stay in place.

General terms

• Website use: use our site lawfully. Do not attempt to disrupt it, send malicious files, or submit false or spam requests.
• Changes: we may update these terms. The version in place on the day you accept a quote applies to that order.
• Entire agreement: these terms and your approved quote are the full agreement for the order.
• Severability: if part of these terms is found unenforceable, the rest stays in force.
• No waiver: if we do not enforce a term straight away, we can still enforce it later.
• Assignment: you may not transfer an order to someone else without our written consent.
• Notices: send legal notices to the email or address below. We send notices to the email you gave in your request.

Contact us

Questions about these terms or an order? Write to us and a real person will reply within one business day.