Answers before you even ask

Minimums depend on the product and apply per design: leather goods from 25 pieces, team sportswear from 30, apparel and caps and accessories from 50, and packaging and promotional merchandise from 100. Our custom bulk order page shows the minimum for your category.

Send your request through the custom bulk order page or the contact page, with your artwork or idea. You receive a free mockup and a clear quote within 24 hours.

Yes. Mockups and quotes are free and come with no obligation to order.

A quote is valid for 14 days unless it says otherwise. If materials or your specifications change before you pay, we may update it before production starts.

We ship to the USA, Canada, the UK and all EU countries. If you are in another country, message us and we will tell you what is possible.

Yes. Tell us your mix of sizes and colors in the request form and we will confirm it in your quote. The minimum applies per design, and sizes of the same design count together.

Yes, and we recommend it for every new design. Samples are usually ready in 5 to 7 days after you approve the mockup and pay for the sample. The sample price is shown in your quote.

You can upload PNG, JPG, PDF, AI, EPS, PSD, SVG or ZIP files. A rough sketch or photo is fine too, and our team will prepare production-ready artwork.

Yes. Choose "Please help me design it" in the form and describe your idea. We send a mockup for your approval before anything is produced.

Small shade differences between screens, samples and bulk batches are normal. If an exact color matters, send a Pantone reference and check it on a physical sample.

Yes. We can add your own label and make custom boxes, mailers, bags and labels. Mention it in your request and we will include it in your quote.

After you approve the quote we send a secure invoice. We accept bank transfer, card and PayPal. Prices are in US dollars unless your quote says otherwise.

A 30% deposit starts production, after your artwork and any sample are approved. The remaining 70% is due before your order ships.

Your quote shows both options: delivered duty paid, where we handle everything, or ex-works, where duties and taxes are billed on arrival. We explain the difference and help you choose.

Bulk production is typically 2 to 4 weeks depending on quantity and product. The clock starts when we have your deposit and your approved artwork and sample.

Express delivery usually takes 4 to 7 business days to the USA, 5 to 8 to Canada and 4 to 7 to Europe. Customs checks and carrier delays can add time.

We ship with DHL, FedEx and UPS. You receive tracking details as soon as your order leaves our factory.

In custom manufacturing the delivered quantity can differ by up to 5% either way. We invoice the exact number of pieces delivered.

Yes, for the United States. We can ship to your home, store or FBA warehouse and prepare the commercial invoices and HS codes for you.

We reprint or replace the affected items at no cost to you. Contact us within 7 days of delivery with clear photos or a short video, your order reference and the number of affected pieces.

No. Natural leather has grain, marks and tone differences from piece to piece. These are features of the material, not faults.

Because every order is made specially for you, custom products cannot be returned for a change of mind. Production faults are covered as described above.

Before production starts you can change or cancel, and we refund your deposit minus costs already incurred, such as samples and materials. After production starts we cannot cancel or refund, because the goods are made to your design.

Tell us and the carrier straight away and we will help with the claim. Risk passes to you when the carrier collects the goods, so please inspect parcels on arrival.

Message us on WhatsApp for the fastest reply, or use the contact page. We answer every message within one business day.

We use your details only to answer your request and deliver your order, and we never sell them. Read the full details in our Privacy Policy.

Payment, production, shipping and claims are explained in our Terms and Conditions.